Retail Key Holder

Kendra Scott•Oak Brook, IL

4d•$17 - $21

About The Position

As a Key Holder, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. You bring a passion for driving results and amplifying the brand purpose while representing Kendra Scott’s culture positively. The role focuses on delivering exceptional guest service, developing Stylists, driving store productivity and sales, supporting community and philanthropic initiatives, maintaining safety and asset-protection standards, sharing product and styling knowledge, and collaborating with the team across store functions. The position requires schedule flexibility, including evenings, weekends, and holidays, and availability for at least 30 hours per week.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
A growth mindset and desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and ensure guests feel welcome and seen.
Train and develop Stylists to deliver positive guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Support brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Maintain store safety and asset-protection standards and follow company policies and procedures.
Educate guests and team members about products and personal style, and recommend products suited to guest needs.
Flex between the Salesfloor, Color Bar, Events, and Back of House as needed.
Collaborate with team members, share ideas, and support guest experiences behind the scenes.
Proactively resolve guest concerns and take on new opportunities and challenges.
Set clear, attainable goals and provide ongoing feedback and real-time coaching.