Retail Key Holder

Kendra Scott•Asheville, NC

15d

About The Position

As a Key Holder at Kendra Scott, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and helping ensure a WOW guest experience. You assist with daily store operations, contribute input on training and motivating Stylists and team members, and help celebrate their successes. The role focuses on driving store results, representing the brand purpose, and embodying Kendra Scott’s culture in a positive and distinctive way. You model and teach WOW service, develop Stylists, build guest connections, support sales and store productivity, and contribute to philanthropic and community initiatives. You help maintain store safety and asset protection standards, follow company policies, educate guests and team members about products and personal style, and flex among the salesfloor, Color Bar™, events, and back of house as needed. You also collaborate with the team, proactively resolve guest concerns, and use ongoing coaching and feedback to help others succeed. Kendra Scott describes itself as a fashion-lifestyle brand founded on Family, Fashion and Philanthropy. It states that its employees and customers are central to the brand and that giving back is a core expression of success.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
A growth mindset and a strong desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service and connect with guests using the WOW Service Principles.
Train and develop Stylists to help them provide positive guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Support brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members about product details and personal style, and recommend products suited to their needs.
Flex between the salesfloor, Color Bar™, events, and back of house as needed.
Collaborate with the team and support guest experiences, including behind-the-scenes work.
Proactively resolve guest concerns and take action to maintain positive guest experiences.
Set clear, attainable goals and provide ongoing real-time coaching and feedback to help others succeed.
Assist with daily store operations and contribute input on training, motivating, and celebrating team members.