Retail Key Holder

Skechers • Salinas, CA

15d

About The Position

The Retail Key Holder, also known as a Floor Leader, is an entry-level retail management role that contributes to store operations and mentors team members while delivering exceptional customer service. The role oversees daily store operations, supports sales goals, and helps maintain a premium shopping environment. It offers opportunities to develop retail leadership skills and advance within Skechers.

The position includes engaging customers with product advice, supervising store opening and closing procedures as required, supporting and mentoring team members, contributing to sales targets, executing merchandising and restocking plans, maintaining store cleanliness, overseeing inventory routines, and addressing operational challenges. The role requires a varied schedule, including evenings, weekends, and holidays.

Requirements

• Ability to work a varied schedule, including evenings, weekends, and holidays.
• Problem-solving skills to resolve in-store issues.
• Strong organizational skills to manage inventory, staffing, and operational tasks.
• Ability and desire to foster a respectful, safe, and fun environment for store employees.
• Comfort mentoring team members and communicating with all levels of the store team.
• Ability to act with confidentiality and urgency.
• Sales skills to drive revenue growth and meet targets.
• Excellent written, verbal, and interpersonal communication skills.
• Must be at least 18 years of age at the time of application.

Nice To Haves

• High school diploma or equivalent is preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality is preferred but not required.

Responsibilities

• Engage with customers and provide expert advice on Skechers products to help deliver a positive shopping experience.
• Supervise daily operations, including store opening and closing procedures as required, and follow security protocols and operational standards.
• Mentor and support team members in customer service, sales, and daily operations.
• Contribute to store and individual sales targets using effective selling techniques and promotion of key Skechers products.
• Execute merchandising plans, restock products, and maintain store cleanliness.
• Oversee stock and inventory routines and collaborate with store management on operational needs.
• Identify and resolve in-store challenges to support a smooth customer experience.

Benefits

• Competitive pay with regular increases.
• Discounts on Skechers footwear, apparel, and accessories, including Friends and Family discounts.
• Flexible schedules to support work-life balance.
• On-the-job training in retail leadership, customer service management, and store operations.
• Career advancement opportunities in retail management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED