Retail Key Holder

Kendra Scott•Lynnfield, MA

About The Position

As a Key Holder at Kendra Scott, you support the Store Leadership Team by leading WAM (WOW Awareness Manager) segments and helping ensure a WOW guest experience. You assist with daily store operations, contribute to training and motivating Stylists and team members, and help celebrate their achievements. The role calls for a passion for strong results and the brand’s purpose, and for representing Kendra Scott’s culture positively. You model and teach WOW service, build relationships with guests, and help develop Stylists to deliver welcoming, personalized experiences. You help drive store productivity and sales, support brand awareness and community initiatives, and contribute to event and giveback goals. You maintain safety and Asset Protection standards, follow company policies and procedures, communicate product details and styling suggestions, and move flexibly among the Salesfloor, Color Bar™, Events, and Back of House. You collaborate with the team, proactively resolve guest concerns, and coach and support others through feedback and challenging situations.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Genuine enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
Genuine passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service and connect with guests to create positive experiences.
Train and develop Stylists to provide excellent guest experiences.
Help drive sales and maximize overall store productivity by building guest connections.
Support brand awareness, philanthropic efforts, community initiatives, and event and giveback goals.
Maintain store safety and Asset Protection standards and follow company policies and procedures.
Educate guests and team members about products and provide styling suggestions suited to their needs.
Flex among the Salesfloor, Color Bar™, Events, and Back of House as needed.
Collaborate with and support the team in providing guest experiences, including behind-the-scenes work.
Proactively resolve guest concerns and take action to keep experiences positive.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.
Assist with daily store operations and contribute to training, motivating, and celebrating team members.