Retail Key Holder
About The Position
As a Key Holder, also known as a Floor Leader, at Skechers, you will contribute to store operations and mentor the team to deliver exceptional customer service. This entry-level management role oversees daily operations, supports sales goals, and helps maintain a premium shopping environment. The position offers opportunities to develop retail leadership and customer service skills and advance in retail management. The starting pay rate is $18.03 per hour, with an hourly range of $18.03–$19.13. Benefits and perks include competitive pay with regular increases, Skechers product discounts and Friends and Family discounts, flexible schedules, on-the-job training, and opportunities for career advancement. Additional benefits and perks will be discussed during the interview process.
Requirements
- Ability to work a varied schedule, including evenings, weekends, and holidays.
- Problem-solving skills to resolve in-store issues.
- Strong organizational skills to manage inventory, staffing, and operational tasks.
- Ability and desire to foster a respectful, safe, and fun environment for store employees.
- Comfort mentoring team members and communicating with all levels of the store team.
- Ability to act with confidentiality and urgency.
- Sales skills to drive revenue growth and meet targets.
- Excellent written, verbal, and interpersonal communication skills.
- Must be at least 18 years old at the time of application.
Nice To Haves
- High school diploma or equivalent is preferred but not required.
- Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality is preferred but not required.
Responsibilities
- Engage with customers and provide expert advice on Skechers products to help them find the right fit and have a positive shopping experience.
- Supervise daily store operations, including opening and closing procedures as required, security protocols, and operational standards.
- Mentor and support team members in customer service, sales, and daily operations.
- Contribute to store and individual sales targets by using effective selling techniques and promoting Skechers products.
- Execute merchandising plans, restock products, and maintain store cleanliness.
- Oversee stock and inventory routines and collaborate with store management on operational needs.
- Identify and resolve in-store challenges to support a smooth customer experience.
Benefits
- Competitive pay with regular increases.
- Discounts on Skechers footwear, apparel, and accessories, including Friends and Family discounts.
- Flexible schedules to support work-life balance.
- On-the-job training.
- Opportunities for career advancement in Retail Management.
- Additional benefits and perks to be reviewed during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
