Retail Key Holder

Kendra Scott•Grand Rapids, MI

About The Position

The Retail Key Holder supports the Store Leadership Team by delivering strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. The role assists with daily store operations and provides input on training, motivating, and celebrating Stylists and team members. The Key Holder helps drive store results, represents the Kendra Scott brand purpose, and positively embodies the company culture.

Requirements

Must be over the age of 18.
Must be able to lift and move at least 50 lbs.
Must be able to bend, squat, twist, and reach.
Must be able to stand and/or walk for at least 6 hours per shift.
Must be able to work a flexible schedule to meet business needs, including evenings, weekends, and holidays.
Must be available to work at least 30 hours per week, including nights and weekends, and accommodate a changing schedule.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion and helping others develop personal style, including keeping up with trends and styling pieces.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
Genuine passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with every guest, and help make a Difference in their Day.
Train and develop Stylists so they can provide WOW guest experiences.
Help ensure guests feel welcome and seen.
Support sales growth by maximizing store productivity and building guest connections.
Help build brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Maintain store safety and Asset Protection standards and follow company policies and procedures.
Educate guests and team members about product details and personal style, and suggest products that fit their needs.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Collaborate with and support team members in providing guest experiences, share ideas, and contribute to mutual accountability.
Proactively resolve guest concerns and take on new opportunities and challenges with urgency, energy, and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.