Retail Key Holder

Kendra Scott•Oak Brook, IL

About The Position

As a Key Holder, you support the Store Leadership Team by delivering strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations, provide input on training and motivating team members, and help celebrate Stylists. The role focuses on driving results, supporting the brand’s purpose, and representing Kendra Scott’s culture positively.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Enthusiasm for fashion and helping others develop their personal style by keeping up with trends and styling pieces.
A growth mindset and a strong desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, using a customer-first approach and the WOW Service Principles to connect with guests.
Train and develop Stylists to provide positive guest experiences, and help guests feel welcome and seen.
Help drive sales by maximizing store productivity and building guest connections through WOW experiences.
Support brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Maintain store safety and Asset Protection standards, and follow company policies and procedures.
Educate guests and team members about product details and personal style, and recommend products suited to guests’ needs.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Collaborate with team members, share ideas, and support guest experiences behind the scenes.
Proactively resolve guest concerns and take on new opportunities and challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.
Assist with daily store operations and contribute input on training, motivating, and celebrating Stylists and team members.