Retail Key Holder

Kendra Scott•Roseville, MN

13d

About The Position

As a Key Holder, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. You bring a passion for driving results and amplifying the brand purpose while representing Kendra Scott’s culture positively.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Genuine enthusiasm for fashion and helping others develop personal style by following trends and styling pieces.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

A growth mindset and strong desire to learn, grow, and embrace new ideas.
A genuine passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests using the WOW Service Principles, and help ensure guests feel welcome and seen.
Train and develop Stylists to provide WOW guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Assist with brand-awareness efforts through philanthropic and community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow Asset Protection standards and company policies and procedures, and act with integrity.
Educate guests and team members about products and provide product suggestions tailored to guest needs and personal style.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Support the team in providing guest experiences, share ideas, and collaborate to build mutual accountability, trust, and commitment.
Proactively resolve guest concerns and take on opportunities and challenges with urgency, energy, and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching; help others succeed through direct and constructive guidance.
Assist with daily store operations as needed.
Provide input on training, motivating, and celebrating Stylists and team members.