Retail Key Holder

Kendra Scott•New York, NY

10d•$17 - $18

About The Position

As a Key Holder, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. You are passionate about driving results, amplifying the brand purpose, and representing the Kendra Scott culture positively. The role focuses on delivering exceptional customer service, developing Stylists, driving sales and guest connections, supporting community initiatives, maintaining store safety and asset protection standards, communicating product knowledge and style suggestions, and flexing across store areas as needed. Key Holders collaborate with the team, resolve guest concerns, and coach others through clear goals and ongoing feedback.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Genuine enthusiasm for fashion, trends, and helping others develop personal style.
Growth mindset and desire to learn, grow, and embrace new ideas.
Genuine passion for giving back and serving the community.
Appreciation for the core values of Family, Fashion, and Philanthropy.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Responsibilities

Model and teach WOW service, connect with guests, and ensure they feel welcome and seen.
Train and develop Stylists to provide exceptional guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Support brand awareness, philanthropic efforts, community initiatives, and event and giveback goals.
Maintain store safety standards and follow Asset Protection standards, policies, and procedures.
Educate guests and team members about products and offer suitable product and personal-style suggestions.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Collaborate with the team, share ideas, and support guest experiences behind the scenes.
Proactively resolve guest concerns and take on challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback and real-time coaching to support team members.