Retail Key Holder

Tailored Brands•Overland Park, KS

6d•Onsite

About The Position

K&G Fashion Superstore is a value-oriented retailer offering designer apparel, footwear, and accessories at discounted prices through 80 stores. The Retail Key Holder partners with the Store Manager and management team to help store team members meet sales, service, and operational expectations. When assigned as manager on duty, this role provides active coaching, supports a team-selling environment, and helps maintain operational excellence. The position is assigned store keys and opens or closes the store when scheduled. The role supports business-plan goals, team development, recruiting, store communications, training, and operational initiatives. It also helps create an engaged and inclusive workplace and an exceptional customer experience. Physical requirements include standing and walking for most of the shift; frequently bending, squatting, and twisting; lifting up to 50 pounds; climbing a ladder; and distinguishing fabric patterns and colors. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The company celebrates diversity and provides equal employment opportunity without regard to protected status under applicable law.

Requirements

At least 1 year of retail or sales experience.
Creative approach, good judgment, and awareness of business conditions.
Self-motivated, results-oriented, and a strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficiency with technology systems and applications, Microsoft Office, and video conferencing.
Ability to operate a computer and point-of-sale system.
Ability to stand and walk for most of the work shift; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and distinguish between fabric patterns and colors.

Responsibilities

Partner with store management to lead staff in meeting sales, service, and operational expectations when assigned as manager on duty.
Model company values, lead by example, and actively coach store team members.
Communicate priorities and sales-driving information so staff can maximize business results.
Assist with recruiting store staff and contribute to an inclusive store environment.
Support achievement of store business plans, including sales, customer service, and operational goals.
Use store reports to understand business decisions and help drive store performance.
Participate in business outreach opportunities and communicate leads to the Store Manager.
Identify performance opportunities and partner with management on development plans.
Help ensure proper staffing to execute initiatives and operational tasks and deliver on the customer promise.
Assist in training store staff on assigned internal operational functions.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs that improve sales, service, operations, and branding.
Contribute to an engaged, inclusive store environment where team members' opinions and contributions are recognized.
Support learning and development and ensure training tools are used.
Serve as a role model and provide enthusiastic, motivational leadership to store team members.
Partner with management to conduct regular store meetings and communicate company directives.
Assist with training the store team on customer-service expectations and creating an exceptional customer experience.
Use customer feedback to prevent or resolve customer concerns.
Collaborate with management to maintain visual brand standards and execute marketing initiatives as directed.
Open and close the store when scheduled as manager on duty.