Retail Key Holder

Kendra Scott•Ardmore, PA

14d

About The Position

As a Key Holder at Kendra Scott, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations, provide input on training and motivating Stylists and team members, and help celebrate their contributions. You bring a passion for driving results and amplifying the brand’s purpose while representing Kendra Scott’s culture positively. The role involves working across the Salesfloor, Color Bar, Events, and Back of House as needed. You help guests with product information and styling, support team development through training and real-time coaching, and contribute to community initiatives and store goals. You must be able to work a flexible, changing schedule, including evening, weekend, and holiday shifts, and be available for at least 30 hours per week.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 pounds.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
A growth mindset and desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and help ensure every guest feels welcome and receives a positive experience.
Train and develop Stylists to provide WOW experiences.
Help drive sales by maximizing store productivity and building guest connections.
Assist with brand-awareness efforts, philanthropic activities, community initiatives, and event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members about products and provide product suggestions and personal styling guidance.
Flex between the Salesfloor, Color Bar, Events, and Back of House as needed.
Support team members and collaborate to provide positive guest experiences.
Proactively resolve guest concerns and take on new challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.
Assist with daily store operations as needed.