Retail Key Holder

Kendra Scott•San Diego, CA

About The Position

As a Key Holder, you support the Store Leadership Team by delivering strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. The role calls for a passion for driving results, amplifying the brand purpose, and representing Kendra Scott’s culture positively. Kendra Scott is a fashion-lifestyle brand founded on Family, Fashion, and Philanthropy. The company describes its employees and customers as the heart and soul of the brand and believes giving back is the truest form of success. Its two state-of-the-art facilities are based in Austin, Texas, and it has a growing retail environment across the country.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion and helping others develop personal style, including keeping up with trends and styling pieces.
Growth mindset and strong desire to learn, grow, and embrace new ideas.
Genuine passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Responsibilities

Model and teach WOW service, connect with guests using the WOW Service Principles, and help make a Difference in their Day.
Train and develop Stylists to deliver WOW guest experiences and ensure guests feel welcome and seen.
Help drive sales by maximizing store productivity and building guest connections through WOW experiences.
Help build brand awareness through philanthropic efforts and community initiatives, and work toward event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members on product details and personal style, and recommend products to meet their needs.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Support the team in providing WOW experiences, share ideas, and remain open to others’ viewpoints.
Proactively resolve guest concerns and take on opportunities and challenges with urgency, energy, and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching; help others succeed through direct, supportive challenge.
Assist with daily store operations as needed.
Provide input on training, motivating, and celebrating Stylists and team members.