Retail Key Holder

Kendra Scott•Fort Worth, TX

10d

About The Position

As a Key Holder at Yellow Rose by Kendra Scott, you support the Store Leadership Team by leading WAM (WOW Awareness Manager) segments and ensuring guests have a WOW experience. You assist with daily store operations, provide input on training and motivating Stylists and team members, and help drive results while representing the Kendra Scott culture positively. The role emphasizes exceptional guest service, sales productivity, team development, community engagement, store safety, and flexibility across different areas of the store.

Requirements

Must be over the age of 18.
Retail and/or customer service experience is required.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Genuine passion for providing exceptional customer service and developing customer relationships.
Enthusiasm for fashion and helping others develop personal style, including keeping up with trends and styling pieces.
Growth mindset and strong desire to learn, grow, and embrace new ideas.
Genuine passion for giving back and serving the community.
Appreciation for the core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, using a customer-first mentality and WOW Service Principles to connect with guests.
Train and develop Stylists to help them provide WOW experiences.
Ensure guests feel welcome and seen, and proactively resolve concerns to maintain positive experiences.
Help drive sales by maximizing store productivity and building guest connections.
Assist with brand awareness efforts through philanthropic work and community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members about products and personal style, and make product suggestions suited to their needs.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Support team members in delivering guest experiences, share ideas, and contribute to mutual accountability and trust.
Take on new opportunities and challenges with urgency, energy, and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.
Assist with daily store operations as needed.