Retail Key Holder

Kendra Scott•Lone Tree, CO

About The Position

As a Key Holder at Kendra Scott, you support the Store Leadership Team by leading WAM (WOW Awareness Manager) segments and helping ensure a WOW guest experience. You assist with daily store operations, provide input on training and motivating team members, and help celebrate Stylists. The role focuses on driving results, representing the brand purpose, and positively embodying Kendra Scott’s culture. You model and teach the company’s WOW Service Principles, help guests feel welcome and seen, and develop Stylists’ ability to provide excellent service. You support sales and store productivity, build guest connections, assist with community and philanthropic initiatives, and help achieve event and giveback goals. You also uphold safety, asset protection, and company policies; share product and style knowledge; and flex across the Salesfloor, Color Bar™, Events, and Back of House. You collaborate with the team, resolve guest concerns, take on challenges with energy, and coach others through clear goals and ongoing feedback.

Requirements

Must be over the age of 18.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Genuine enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
Growth mindset and strong desire to learn, grow, and embrace new ideas.
Genuine passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.

Responsibilities

Model and teach WOW service, using a customer-focused approach to create positive guest experiences.
Train and develop Stylists to provide WOW experiences.
Help drive sales by maximizing store productivity and building guest connections.
Assist with brand-awareness efforts, community initiatives, events, and giveback goals.
Maintain store safety standards and follow Asset Protection standards and company policies and procedures.
Educate guests and team members about products and personal style, and suggest products to meet their needs.
Work across the Salesfloor, Color Bar™, Events, and Back of House as needed.
Support the team in providing guest experiences, share ideas, and collaborate with colleagues.
Proactively resolve guest concerns and help ensure positive experiences.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.