Retail Key Holder
About The Position
The Retail Key Holder supports the Store Leadership Team by managing strong WAM (WOW Awareness Manager) segments and helping ensure an exceptional guest experience. The role assists with daily store operations, provides input on training and motivating Stylists and team members, and helps drive store results while representing Kendra Scott’s culture and brand purpose. The Key Holder models and teaches WOW service, develops Stylists, builds guest connections, supports sales and store productivity, and helps advance brand awareness through philanthropic and community initiatives. The role also helps maintain store safety and asset protection standards, educates guests and team members about products and personal style, flexes among the Salesfloor, Color Bar™, Events, and Back of House, collaborates with the team, resolves guest concerns, and provides real-time coaching and feedback.
Requirements
- Must be over the age of 18.
- Ability to lift and move at least 50 lbs.
- Ability to bend, squat, twist, and reach.
- Ability to stand and/or walk for at least 6 hours per shift.
- Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
- Retail and/or customer service experience is required.
- Genuine passion for exceptional customer service and developing customer relationships.
- Strong problem-solving skills and a positive attitude under pressure.
- Strong organizational and communication skills.
- Genuine enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
- Strong desire to learn, grow, and embrace new ideas.
- Genuine passion for giving back and serving the community.
- Must be available to work at least 30 hours per week, including nights and weekends.
- Ability to accommodate a changing schedule.
Responsibilities
- Model and teach WOW service and use the WOW Service Principles to connect with guests.
- Train and develop Stylists to provide exceptional guest experiences.
- Support sales growth by maximizing store productivity and building guest connections.
- Assist with philanthropic efforts and community initiatives, and help achieve event and giveback goals.
- Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
- Educate guests and team members about product details and make product suggestions suited to their needs.
- Work across the Salesfloor, Color Bar™, Events, and Back of House as needed.
- Collaborate with and support team members in providing positive guest experiences.
- Proactively resolve guest concerns and take action to maintain positive experiences.
- Set clear, attainable goals and provide ongoing feedback through real-time coaching.
- Assist with daily store operations as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
