Retail Key Holder

Skechers • West Palm Beach, FL

4d

About The Position

As a Key Holder, also known as a Floor Leader, at Skechers, you will support store operations and mentor team members to deliver excellent customer service. In this entry-level management role, you will oversee daily operations, support sales goals, and help maintain a premium shopping environment. The role offers opportunities to develop retail leadership and store operations skills and advance within Skechers.

Skechers is a global lifestyle brand headquartered in Southern California. It develops and markets footwear, apparel, and accessories, serving customers in more than 180 countries and territories through retail stores and digital channels.

The starting rate is $16.39 per hour, with an hourly range of $16.39–$17.39. The position requires a varied schedule that may include evenings, weekends, and holidays. Reasonable accommodation may be available to qualified applicants to support performance of essential job functions.

Requirements

• Ability to work a varied schedule, including evenings, weekends, and holidays.
• Problem-solving skills to address issues that arise in the store.
• Strong organization skills to manage inventory, staffing, and operational tasks.
• Ability and desire to foster a respectful, safe, and fun environment for store employees.
• Comfort mentoring team members and communicating with all levels of the store team.
• Acts with confidentiality and urgency.
• Sales skills to drive revenue growth and meet targets.
• Excellent written, verbal, and interpersonal communication skills.
• Must be at least 18 years old at the time of application.

Nice To Haves

• High school diploma or equivalent is preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality is preferred but not required.

Responsibilities

• Engage customers, provide product advice, and help them find the right fit and have a positive shopping experience.
• Supervise daily store operations, including opening and closing procedures as required, and uphold security protocols and operational standards.
• Mentor and support team members in customer service, sales, and daily operations.
• Contribute to store and individual sales targets by using effective selling techniques and promoting Skechers products.
• Carry out merchandising plans, restock products, and maintain store cleanliness.
• Oversee stock and inventory routines and collaborate with store management on operational needs.
• Identify and resolve in-store challenges to maintain a smooth customer shopping experience.

Benefits

• Competitive pay with regular increases.
• Discounts on Skechers footwear, apparel, and accessories, including Friends and Family discounts.
• Flexible schedules to support work-life balance.
• On-the-job training in retail leadership, customer service management, and store operations.
• Career advancement opportunities in retail management.
• Additional benefits and perks will be reviewed during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED