Retail Key Holder

Kendra Scott•Lynnfield, MA

3d•$18 - $22

About The Position

As a Key Holder, you support the Store Leadership Team by delivering strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations, provide input on training, motivating, and celebrating Stylists and team members, and help drive results while amplifying the brand purpose. You represent Kendra Scott’s culture positively and uniquely. The role involves modeling and teaching WOW service, developing Stylists, building guest connections, supporting sales and store productivity, and helping with philanthropic and community initiatives. You help maintain store safety and asset protection standards, follow company policies and procedures, communicate product details and styling suggestions, and flex between the Salesfloor, Color Bar, Events, and Back of House. You collaborate with the team, proactively address guest concerns, and provide feedback and real-time coaching to help others succeed.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Genuine enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
A genuine passion for giving back and serving the community.
Shared appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service and connect with every guest to provide a positive experience.
Train and develop Stylists to provide WOW experiences.
Help drive sales by maximizing store productivity and building guest connections.
Assist with brand-awareness efforts through philanthropic and community initiatives and help achieve event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members about products and provide product suggestions suited to their needs and personal style.
Flex between the Salesfloor, Color Bar, Events, and Back of House as needed.
Support the team in providing guest experiences and collaborate by sharing ideas and considering others’ viewpoints.
Proactively resolve guest concerns and take on new opportunities and challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.
Assist with daily store operations as needed.