Retail Key Holder

Kendra Scott•San Diego, CA

4d•$19 - $22

About The Position

As a Key Holder, you support the Store Leadership Team by managing strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations, contribute to training, motivating, and celebrating Stylists and team members, and help drive results and amplify the brand purpose. You represent Kendra Scott’s culture in a positive and distinctive way. The role focuses on providing exceptional customer service, building guest connections, supporting store productivity, and contributing to community and philanthropic initiatives. Key Holders help maintain store safety and asset protection standards, communicate product knowledge and styling suggestions, and flex across the Salesfloor, Color Bar, Events, and Back of House as needed. They collaborate with the team, resolve guest concerns, and coach and encourage others to succeed. The role requires a flexible schedule, including evenings, weekends, and holidays, and availability for at least 30 hours per week. Hourly pay ranges from $18.75 to $22.00, with eligibility for a revenue-sharing incentive. Pay may vary based on factors including store location.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion, trends, and helping others develop their personal style.
A growth mindset and desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and ensure they feel welcome and seen.
Train and develop Stylists to provide exceptional guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Support brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members about products and provide product suggestions and personal styling guidance.
Flex between the Salesfloor, Color Bar, Events, and Back of House as needed.
Collaborate with team members and support guest experiences, sharing ideas and contributing to mutual accountability.
Proactively resolve guest concerns and take on new opportunities and challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.