Retail Key Holder

Kendra Scott•Guiderland, NY

About The Position

As a Key Holder, you support the Store Leadership Team by delivering strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations, provide input on training and motivating Stylists and team members, and help celebrate their success. The role calls for a passion for driving results and amplifying the brand’s purpose while representing Kendra Scott’s culture positively. You model and teach WOW service, build guest connections, support sales and store productivity, and help develop Stylists. You also contribute to brand awareness through community and philanthropic initiatives, maintain safety and asset-protection standards, and follow company policies and procedures. Key Holders move between the Salesfloor, Color Bar, Events, and Back of House as needed; communicate product and styling guidance; resolve guest concerns; and support team collaboration and development through feedback and coaching.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Genuine enthusiasm for fashion and helping others develop their personal style by keeping up with trends and styling pieces.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
A genuine passion for giving back and serving the community.
Shared appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and help ensure every guest feels welcome and seen.
Train and develop Stylists to provide WOW experiences.
Support sales and maximize overall store productivity by building guest connections.
Help build brand awareness through philanthropic efforts and community initiatives, and contribute to event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to Kendra Scott policies and procedures.
Educate guests and team members about products and make product suggestions suited to their needs and personal style.
Flex between the Salesfloor, Color Bar, Events, and Back of House as needed.
Collaborate with the team and support guest experiences, including behind-the-scenes work.
Proactively resolve guest concerns and take action to keep experiences positive.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.