Retail Key Holder

Tailored Brands•San Antonio, TX

3d•Onsite

About The Position

K&G Fashion Superstore is seeking a Retail Key Holder to partner with the Store Manager in supporting store team members and achieving sales performance expectations. The role involves coaching and developing the team, fostering an inclusive team-selling environment, and maintaining operational excellence while serving as manager on duty. The position is assigned store keys to open and close the store when scheduled. The Retail Key Holder supports store leadership across sales, service, and operational goals; helps train and develop staff; and contributes to recruiting and an inclusive workplace. The role also supports customer experience and visual brand standards, communicates company priorities and directives, and helps implement programs that improve store performance and efficiency.

Requirements

At least 1 year of retail or sales experience.
Good judgment and awareness of business conditions.
Self-motivated, results-oriented, and strategic-minded.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficiency with technology systems and applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of work shifts; frequently bend, squat, and twist; lift up to 50 pounds; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

Partner with store management to lead staff in meeting sales, service, and operational expectations while assigned as manager on duty.
Model company values, lead by example, and actively coach store team members.
Communicate priorities and sales-driving information to help staff maximize business.
Assist with recruiting store staff and contribute to an inclusive store environment.
Support achievement of store business plans, including sales, customer service, and operational goals.
Use store reports to understand business decisions and help drive store performance.
Participate in business outreach opportunities and communicate leads to the Store Manager.
Identify performance opportunities and partner with management on development plans.
Help ensure appropriate staffing to execute initiatives and operational tasks.
Assist with training staff on internal operational functions as assigned.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs that improve sales, service, operations, and branding.
Contribute to an engaged workplace and support learning and development by leveraging training tools.
Serve as a role model and provide motivational leadership to store team members.
Partner with management to conduct regular store meetings and communicate company directives.
Assist in training the team on customer service expectations to improve customer experience and customer satisfaction.
Use customer feedback to prevent or resolve customer concerns.
Collaborate with management to maintain visual presentation to brand standards and execute marketing initiatives.
Open and close the store when scheduled, serving as manager on duty.