Retail Key Holder

Kendra Scott•Highland Village, TX

About The Position

As a Key Holder, you support the Store Leadership Team by delivering strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with the daily operations of the store as needed and provide input on training, motivating, and celebrating Stylists and team members. The role focuses on driving results, amplifying the brand purpose, and representing Kendra Scott’s culture in a positive and distinctive way.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion and helping others develop personal style, including keeping up with trends and styling pieces.
Growth mindset and a strong desire to learn, grow, and embrace new ideas.
Genuine passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Responsibilities

Model and teach WOW service, connect with guests using the WOW Service Principles, and help ensure guests feel welcome and seen.
Train and develop Stylists to provide exceptional guest experiences.
Support sales growth by maximizing store productivity and building guest connections.
Help build brand awareness through philanthropic efforts and community initiatives, and contribute to event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members on product details and personal style, and recommend products to meet their needs.
Flex between the Salesfloor, Color Bar, Events, and Back of House as needed.
Collaborate with the team and contribute ideas to create accountability, trust, and commitment.
Proactively resolve guest concerns and take on challenges and opportunities with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing real-time coaching and feedback to help team members succeed.