Retail Key Holder

Kendra Scott•Highland Village, TX

About The Position

As a Key Holder, you support the Store Leadership Team by carrying out strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. The role focuses on driving results, amplifying the brand purpose, and representing Kendra Scott’s culture positively. The position requires a flexible schedule to meet business needs, including evening, weekend, and holiday shifts. Candidates must be available to work at least 30 hours per week, including nights and weekends, and accommodate a changing schedule.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
Growth mindset and strong desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Responsibilities

Model and teach WOW service, connect with guests using the WOW Service Principles, and ensure guests feel welcome and seen.
Train and develop Stylists to provide WOW guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Assist with brand-awareness efforts through philanthropic activities and community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members about products and personal style, and recommend products to meet guest needs.
Flex between the Salesfloor, Color Bar, Events, and Back of House as needed.
Support the team in delivering guest experiences, share ideas, and contribute to mutual accountability and trust.
Proactively resolve guest concerns and take on challenges and opportunities with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.