Retail Key Holder

Kendra Scott•New York, NY

10d

About The Position

As a Key Holder, you support the Store Leadership Team by delivering strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. The role focuses on driving results, amplifying the brand purpose, and positively representing Kendra Scott culture. You model and teach WOW service, build guest connections, provide product and styling guidance, and help create a welcoming experience. You support sales and store productivity, community and philanthropic initiatives, safety and asset protection standards, and collaboration across the Salesfloor, Color Bar, Events, and Back of House.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
Growth mindset and desire to learn, grow, and embrace new ideas.
Genuine passion for giving back and serving the community.
Appreciation for the core values of Family, Fashion, and Philanthropy.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Responsibilities

Model and teach WOW service, connect with guests, and ensure they feel welcome and seen.
Train and develop Stylists to provide positive guest experiences.
Support sales growth by maximizing store productivity and building guest connections.
Assist with brand-awareness efforts, community initiatives, events, and giveback goals.
Maintain store safety standards and follow asset-protection requirements, policies, and procedures.
Educate guests and team members about products and provide product suggestions and styling guidance.
Flex between the Salesfloor, Color Bar, Events, and Back of House as needed.
Collaborate with the team and support guest experiences, including behind-the-scenes work.
Proactively resolve guest concerns and take on new opportunities and challenges.
Set attainable goals and provide ongoing real-time coaching and feedback.