Retail Golf Club Tech

DICK'S Sporting Goods•Houston, TX

7d•Onsite

About The Position

The Retail Golf Club Tech performs golf club repairs and fittings while providing customer-focused recommendations and service. The role also manages customer service workflows, work orders, and golf service supply inventory. In addition, the teammate supports store standards, sales programs, loss prevention, safety, cleanliness, and an inclusive store environment, and assists the broader store team as needed.

Requirements

1–2 years of club fitting, loft/lie adjustment, and/or re-gripping experience preferred.

Nice To Haves

1–2 years of club fitting, loft/lie adjustment, and/or re-gripping experience.

Responsibilities

Perform golf club repairs, including re-gripping, re-shafting, and loft and lie adjustments.
Perform club fittings and club performance modifications using club fitting equipment.
Recommend products and services based on customer needs.
Manage workflow for customer services and establish turnaround times that meet customer needs.
Promote Company programs, including Warranty Sales, Scorecard, and Private Label Credit Card programs.
Manage golf service supply inventory by accurately tracking shop usage.
Complete, organize, and store customer work orders.
Provide a high level of customer service by putting the customer at the center of interactions.
Maintain merchandise presentation by ensuring products are on the sales floor at proper inventory levels and meet daily standards.
Maintain confidentiality of Company information and control shrink by following loss prevention standards and programs.
Follow established safety, loss prevention, and standard operating procedures.
Meet and participate in recovery and cleanliness standards.
Help create an inclusive in-store environment where teammates and customers feel welcome, safe, and respected.
Support the team across the store as needed.
Perform other tasks as assigned by management.