Retail Golf Club Tech

DICK'S Sporting Goods•Raleigh, NC

About The Position

The Retail Golf Club Tech supports an exceptional customer shopping experience by providing golf club repair, fitting, and related services. The role performs repairs and club performance modifications, recommends products and services based on customer needs, manages customer-service workflow and work orders, and maintains golf-service supplies. The teammate also supports merchandising, store recovery and cleanliness, safety and loss-prevention standards, and the broader store team.

Requirements

Ability to stand, bend, stoop, reach, push, pull, and occasionally lift items weighing 15 to 35 pounds, up to five times per hour.
Ability to stand or walk for extended periods of up to four hours.
Ability to perform repetitive motions continuously for short periods of up to two hours.

Responsibilities

Perform golf club repairs, including re-gripping, re-shafting, and loft and lie adjustments.
Perform club fitting and club performance modifications using club fitting equipment.
Provide product and service recommendations based on customer needs.
Manage workflow for customer services, including establishing turnaround times that meet customer needs.
Promote Company programs, including Warranty Sales, Scorecard, and Private Label Credit Card.
Manage golf service supply inventory by accurately tracking shop usage.
Complete, organize, and store customer work orders.
Provide a high level of customer service within the golf area.
Maintain merchandise presentation by ensuring products are on the sales floor at proper inventory levels and meet daily standards.
Maintain and participate in recovery and cleanliness standards.
Follow established safety, loss-prevention, and standard operating procedures, and maintain the confidentiality of Company information.
Support the team across the store with an all-hands-on-deck approach.
Perform other tasks as assigned by management.