Retail Golf Club Tech

DICK'S Sporting Goods•Pleasant Hill, CA

5d•$17 - $25

About The Position

The Retail Golf Club Tech supports an exceptional customer shopping experience by performing golf club repairs and fittings, recommending products and services, and managing customer service workflows. The role also helps maintain golf service supplies and customer work orders, supports merchandise presentation and store cleanliness, follows safety and loss-prevention policies, and assists the broader store team as needed.

Requirements

Ability to stand, bend, stoop, reach, push, pull, and occasionally lift items weighing 15 to 35 lbs. (up to 5 times per hour).
Ability to stand or walk for extended periods of up to 4 hours.
Ability to perform repetitive motions for short periods of up to 2 hours continuously.

Responsibilities

Perform golf club repairs, including re-gripping, re-shafting, and loft and lie adjustments.
Perform club fittings and club performance modifications using club fitting equipment.
Recommend products and services according to customers’ needs.
Manage workflow for customer services, including establishing turnaround times that meet customer needs.
Promote Company programs, including Warranty Sales, Scorecard, and Private Label Credit Card.
Track golf service shop usage and manage supply inventory.
Complete, organize, and store customer work orders.
Provide a high level of customer service within the golf area.
Maintain merchandise presentation by ensuring products are on the sales floor at proper inventory levels and meet daily standards.
Participate in recovery and cleanliness standards.
Follow safety, loss prevention, and standard operating procedures, and maintain confidentiality of Company information.
Support the team across the store using an all-hands-on-deck approach.
Perform other tasks as assigned by management.