Retail Golf Club Tech

DICK'S Sporting Goods•Robinson, PA

About The Position

At DICK’S Sporting Goods, teammates help athletes achieve their dreams by creating confidence and excitement through personal service. The company is committed to an inclusive and diverse workforce that reflects the communities it serves. The Retail Golf Club Tech performs golf club repairs and fitting services, recommends products and services based on customer needs, and manages customer-service workflow and work orders. The role also supports inventory and merchandise standards, provides customer service in the golf area, and helps the store team with broader operational needs.

Requirements

Ability to stand, bend, stoop, reach, push, pull, and occasionally lift items weighing 15 to 35 pounds, up to five times per hour.
Ability to stand or walk for extended periods of up to four hours.
Ability to perform repetitive motions for short periods of up to two hours continuously.

Responsibilities

Repair golf clubs, including re-gripping, re-shafting, and loft and lie adjustments.
Perform club fitting and club performance modifications using club fitting equipment.
Recommend products and services according to customer needs.
Manage workflow for customer services and establish turnaround times that meet customer needs.
Promote Company programs, including Warranty Sales, Scorecard, and Private Label Credit Card.
Manage golf service supply inventory by accurately tracking shop usage.
Complete, organize, and store customer work orders.
Provide a high level of customer service within the golf area.
Uphold merchandise presentation standards by ensuring products are on the sales floor at proper inventory levels and maintained to daily standards.
Maintain and participate in recovery and cleanliness standards.
Follow safety, loss prevention, and standard operating procedures, and maintain confidentiality of Company information.
Support the team across the store using an all-hands-on-deck approach.
Perform other tasks as assigned by management.