Retail Gift Shop Associate

EOS•Manchester, VT

1d•Onsite

About The Position

Welcome guests with warmth, professionalism, and genuine hospitality. Develop strong knowledge of retail merchandise, spa products, wellness offerings, apparel, and resort-branded items. Assist guests with purchases, exchanges, and special orders. Support promotional events, seasonal merchandising initiatives, and retail sales goals. Knowledgeable of all Resort events, offerings and activities. Knowledgeable of all town and surrounding area special events and activities. Follow accurately all cash handling, security, and operational procedures. Accurately process transactions through the point-of-sale system. Maintain attractive product displays and merchandising standards. Monitor inventory levels, assist with stock replenishment and assist with inventory counts. Ensure the retail space remains clean, organized, and visually appealing at all times including dusting, vacuuming and trash removal. Collaborate with spa, guest services, and resort teams to enhance the overall guest experience. Stay informed about new products, trends, and resort offerings.

Requirements

Must be 18 years or older.
Ability to stand frequently for extended periods of time and lift up to 25 pounds.

Nice To Haves

Previous retail, hospitality, spa, or luxury service experience preferred.
Excellent communication and interpersonal skills.
Ability to build rapport and create meaningful guest interactions.
Professional appearance and demeanor consistent with a resort environment.
Strong attention to detail and organizational skills.
Comfortable working independently and as part of a team.
Basic computer and point-of-sale system experience preferred.

Responsibilities

Welcome guests with warmth, professionalism, and genuine hospitality.
Develop strong knowledge of retail merchandise, spa products, wellness offerings, apparel, and resort-branded items.
Assist guests with purchases, exchanges, and special orders.
Support promotional events, seasonal merchandising initiatives, and retail sales goals.
Stay informed about all Resort events, offerings and activities, as well as town and surrounding area special events and activities.
Follow accurately all cash handling, security, and operational procedures.
Accurately process transactions through the point-of-sale system.
Maintain attractive product displays and merchandising standards.
Monitor inventory levels, assist with stock replenishment and assist with inventory counts.
Ensure the retail space remains clean, organized, and visually appealing at all times including dusting, vacuuming and trash removal.
Collaborate with spa, guest services, and resort teams to enhance the overall guest experience.
Stay informed about new products, trends, and resort offerings.