Gift Shop Manager

FORT HALL CASINO•Fort Hall, ID

1d•$53,040 - $74,256•Onsite

About The Position

Accomplishes the Donzia Gift Shop’s strategic objectives by planning, organizing, and managing all daily operations while providing legendary customer service. Directs staffing and operations to ensure a positive customer service experience. Creates an exceptional customer experience through expert product knowledge, cultural sensitivity, and attentive service. Ensures the successful completion of department functions in accordance with the strategic goals, objectives, and mission of the Shoshone-Bannock Casino Hotel, with established policies and procedures, and with all applicable tribal, state, and federal gaming regulations. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Requirements

Knowledge of goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
Knowledge of applicable federal, state, tribal, and gaming and tobacco laws, regulations, requirements, and principles.
Knowledge of Department organization, functions, objectives, policies and procedures.
Knowledge of Native American culture and art.
Knowledge of cash handling, banking, budget preparation and administration, and general accounting methods and procedures.
Knowledge of retail sales and point of sale systems with an advanced level of proficiency.
Knowledge of inventory management.
Knowledge of customer service standards.
Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment.
Skill in addressing and deescalating customer service issues while maintaining the integrity and values of the company.
Skill in preparing, reviewing, and analyzing operational and financial reports.
Skill in supervising, training, and evaluating assigned staff.
Skill in making effective decisions in emergency situations.
Ability to communicate efficiently and effectively both effectively with all levels of employees and guests verbally and in writing, individually and in meetings.
Ability to present effectively in group settings.
Ability to uphold strong ethics and loyalty while maintaining a high level of confidentiality.
Ability to establish and maintain good and respectable working relationships with individuals of varying social and cultural backgrounds.
Ability to work independently and meet strict timelines.
Ability to analyze situations and adopt appropriate courses of action.
Ability to establish and maintain professional relationships with the public and co-workers.
Ability to make solid decisions and exercise independent judgment.
Ability to demonstrate leadership and professionalism at all times.
Ability to demonstrate sensitivity to the needs of guests.
Ability to remain calm in emergency or crisis situations.
Ability to handle multiple tasks and meet deadlines.
Ability to work independently with minimal supervision.
Ability to adapt to varying situations.
High School Diploma or GED.
Four (4) years of progressive retail management experience.
One (1) year of management experience in a retail environment.
A combination of relevant education and related work experience may be considered.
Valid driver’s license is required when driving vehicles for work-related purposes.
Must be able to successfully pass a background screening / investigation according to the established requirements below.
Tribal and Native American preference shall apply to all positions.

Responsibilities

Develops and implements a strategic plan to maintain capacity to deliver services; establishes, implements and communicates goals, objectives, policies, and procedures in accordance with the strategic plan.
Increases staff effectiveness by recruiting, selecting, orienting, training, coaching, counseling, rewarding and disciplining supervisors and team members; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing a climate for offering information and opinions; integrating functional objectives; and providing and participating in educational opportunities.
Hosts regular staff meetings to ensure communication among personnel regarding department-related activities.
Coordinates with supervisors to ensure departmental staffing is maintained within budgetary requirements.
Provides an authentic experience for our guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides legendary service.
Oversees and enforces the achievement of individual and team sales goals, utilizing data-driven performance management, strategic planning, and targeted training initiatives.
Achieves the financial objectives of department by assisting with control and implementation over the budgetary processes.
Conducts evaluations of department’s services and works with supervisors to take appropriate steps to improve performance and/or customer service levels.
Ensures the efficiency of the department’s operations and maximum level of service is achieved through a culture of teamwork and consistency.
Contributes to the organization's effectiveness by offering information and opinion as a member of the management team.
Complies with and sets an example for all property and department policies and procedures. Develops and assists with the coordination of marketing efforts to grow the business by using innovative sales and marketing concepts.
Oversees inventory processing and audits; maintains complete and accurate inventory records.
Assists with supplier and vendor contract negotiations.
Receives, addresses and responds to guest inquiries, issues, and complaints. Adapts to business changes as they occur, including the understanding of the economics of the seasonal highs and lows for product purchasing, employee scheduling, business operation and customer relations.
Builds business/market share by thinking of new ways to promote the company/shop by participating in local events to increase sales, recognition and profits.
Maintains a professional, organizational, and community reputation.
Contributes to a team effort and accomplishes related results as required.
Performs other duties as assigned.