Retail Gift Shop Associate

EOS Hospitality•Manchester, VT

2d•$17 - $19•Onsite

About The Position

We are seeking a passionate and customer-focused Retail Gift Shop Associate to join our team. In this role, you will be the first point of contact for guests, providing a warm and professional welcome. You will develop a deep understanding of our diverse retail offerings, including merchandise, spa products, wellness items, apparel, and resort-branded goods. Your responsibilities will include assisting guests with purchases, exchanges, and special orders, supporting promotional events, and contributing to sales goals. You will also be knowledgeable about resort events and local activities, ensuring guests have a comprehensive understanding of available offerings. Accurate cash handling, adherence to security procedures, and efficient processing of transactions via the point-of-sale system are crucial. Maintaining attractive product displays, monitoring inventory, and ensuring the cleanliness and organization of the retail space are also key aspects of this role. Collaboration with other resort departments is essential to enhance the overall guest experience. Staying informed about new products and trends will help you excel in this position.

Requirements

Previous retail, hospitality, spa, or luxury service experience preferred.
Excellent communication and interpersonal skills.
Ability to build rapport and create meaningful guest interactions.
Professional appearance and demeanor consistent with a resort environment.
Strong attention to detail and organizational skills.
Comfortable working independently and as part of a team.
Basic computer and point-of-sale system experience preferred.
Ability to stand frequently for extended periods of time and lift up to 25 pounds.
Must be 18 years or older.

Nice To Haves

You naturally connect with people and enjoy creating memorable experiences.
You are proactive, attentive, and detail-oriented.
You take pride in maintaining a beautiful retail environment.
You are motivated to recommend and sell products while prioritizing guest satisfaction.
You represent the resort's commitment to personalized service.

Responsibilities

Welcome guests with warmth, professionalism, and genuine hospitality.
Develop strong knowledge of retail merchandise, spa products, wellness offerings, apparel, and resort-branded items.
Assist guests with purchases, exchanges, and special orders.
Support promotional events, seasonal merchandising initiatives, and retail sales goals.
Be knowledgeable of all Resort events, offerings and activities.
Be knowledgeable of all town and surrounding area special events and activities.
Follow accurately all cash handling, security, and operational procedures.
Accurately process transactions through the point-of-sale system.
Maintain attractive product displays and merchandising standards.
Monitor inventory levels, assist with stock replenishment and assist with inventory counts.
Ensure the retail space remains clean, organized, and visually appealing at all times including dusting, vacuuming and trash removal.
Collaborate with spa, guest services, and resort teams to enhance the overall guest experience.
Stay informed about new products, trends, and resort offerings.