Retail General Manager

Office Depot • Slidell, LA

1d • $50,500 - $64,000 • Onsite

About The Position

The Retail General Manager owns the store’s results for sales, services, operations profit, and customer and community relationships. The role develops and executes store strategies to achieve sales and operational goals, improve conversion rates, drive customer traffic, and maximize sales and profitability. The General Manager drives a customer-first sales and service culture, builds relationships with local small and medium businesses, and supports customer retention, brand awareness, and loyalty.

The General Manager leads associate hiring, training, development, talent assessment, recognition, performance management, and succession planning. The role provides coaching and feedback, resolves associate and customer concerns, and fosters a positive, inclusive workplace. The General Manager also oversees staffing, merchandising, store operations, inventory, assets, expenses, store standards, and company initiatives. As an External Key Carrier, the General Manager supports building and associate safety and security and performs store opening and closing duties.

Requirements

• High school diploma or equivalent required.
• Two to four years of management experience, or equivalent skills gained through an internal development program.
• Strong business acumen and sound judgment, with proven people-management abilities.
• Demonstrated leadership skills and the ability to lead, coach, and positively influence at all levels, independently and as part of a team.
• Excellent verbal and written communication skills.
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
• Proficiency with computers, job-related technology, and POS systems for accessing and processing information and merchandise.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail Management, or a related field.

Responsibilities

• Lead, coach, motivate, and inspire associates to build trust, brand loyalty, and an exceptional customer experience.
• Create and manage a sales-focused environment through associate training and development, talent assessment, and succession planning.
• Observe, listen to, and interact with customers; follow up to ensure satisfaction and resolve issues.
• Implement information, training certifications, tools, and systems that help associates meet customer needs.
• Engage with the local community and host in-store events with small and medium businesses to strengthen client relationships, retention, brand awareness, and loyalty.
• Manage associate performance, talent development, and recognition; provide direction, coaching, and real-time counseling, and address conflicts with business partners.
• Increase sales and profitability and plan staffing using the labor model and workforce management system.
• Manage inventory, assets, and expenses; review receiving, data entry, cash handling, payroll control, merchandise flow-through, and replenishment processes.
• Deliver timely developmental feedback and performance appraisals to associates.
• Oversee merchandising, operations, and execution of store and company standards; maintain store appearance, signage, labeling, and merchandise presentation.
• Lead daily, weekly, and monthly store meetings to communicate company initiatives, policies, procedures, operational updates, benefits, and programs.
• As an External Key Carrier, help ensure building and associate safety and security and perform opening and closing duties, including alarm activation and deactivation, cash handling, and daily store balancing.
• Obtain and maintain Sales Leader certification and other required position-specific certifications; complete management training.
• Adhere to OSHA, workers’ compensation, wage and hour, I-9, and other legal requirements.
• Support a safe and healthy work environment by working safely and addressing potential hazards or concerns.
• Perform other duties as assigned.

Benefits

• 401(k)
• Competitive salaries
• Benefits package
• Opportunities to move and grow within the organization
• Potential eligibility to participate in an incentive program, subject to the plan’s terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED