Retail General Manager ( Case Western Reserve University Tomlinson)
About The Position
Bon Appétit Management Company is seeking an energetic, hospitality-driven Retail General Manager to lead daily operations across retail dining locations at Case Western Reserve University in Cleveland, Ohio. The role focuses on delivering an exceptional guest experience while driving operational excellence, financial performance, team development, and adherence to Bon Appétit's culinary and service standards. The successful candidate will bring a positive, service-focused mindset, thrive in a fast-paced environment, develop teams, create memorable guest experiences, and maintain high standards of safety, cleanliness, and operational efficiency. Bon Appétit is a contract food service restaurant company that emphasizes creative, trend-aware food service and opportunities for employees to grow and learn. The manager will partner with culinary, catering, and campus leadership teams to support campus initiatives, special events, and promotions.
Requirements
- At least 3 years of foodservice, retail, hospitality, restaurant, or café management experience in a high-volume environment.
- Strong hospitality mindset and genuine passion for guest service and team development.
- Experience leading and motivating teams in a fast-paced, customer-focused operation.
- Proficiency with POS systems, labor scheduling platforms, payroll systems, and Microsoft Office applications.
- Demonstrated experience managing staffing, scheduling, training, and employee performance.
- Knowledge of retail operations, cash handling, inventory management, and cost controls.
- Strong understanding of food safety, sanitation, and workplace safety standards.
- Excellent communication, organizational, and problem-solving skills.
- Ability to analyze financial reports, budgets, labor metrics, and operational performance data.
- Ability to work flexibly in a dynamic environment requiring multitasking and attention to detail.
- Positive, solutions-oriented approach; strong leadership presence; ability to inspire, coach, mentor, and develop teams; and commitment to exceptional guest experiences and a safe, clean, welcoming operation.
Nice To Haves
- Bachelor's degree in Hospitality Management, Food Service Management, Business, or a related field; equivalent education and experience will be considered.
Responsibilities
- Oversee day-to-day operations of multiple retail dining locations, ensuring outstanding service, food quality, and guest satisfaction.
- Lead, coach, and develop frontline associates and supervisors to foster a positive, engaging, high-performing team culture.
- Manage labor scheduling, staffing levels, and daily deployment to support business needs and maintain labor efficiency.
- Ensure retail locations meet food safety, sanitation, cleanliness, and workplace safety standards.
- Manage POS systems, cash handling procedures, and retail technology platforms to support operational accuracy and efficiency.
- Maintain accountability for inventory controls, cash management, payroll administration, and operational reporting.
- Support recruiting, hiring, onboarding, training, performance management, and succession planning.
- Drive customer engagement and foster positive relationships with students, faculty, staff, and campus partners.
- Analyze operational and financial performance metrics and identify opportunities to improve sales, profitability, and guest satisfaction.
- Ensure compliance with company policies, university guidelines, and local, state, and federal regulations.
- Partner with culinary, catering, and campus leadership teams on special events, promotions, and campus initiatives.
- Complete required daily, weekly, and monthly reports accurately and on time.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and AD insurance
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off, varying by site and state
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Additional paid and/or unpaid time off benefits as applicable under federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
