Retail General Manager - Healthcare

Health System Services • Niagara Falls, NY

3d • Onsite

About The Position

The Retail General Manager serves as the on-site leader for a healthcare retail location, overseeing daily operations and the customer and patient experience. The role combines hands-on retail leadership, operational management, team development, and patient-focused service. The manager owns local merchandising, staffing, marketing, customer experience, and business results within company standards and compliance requirements. Performance-based incentives and advancement opportunities are available, including potential advancement into multi-site or senior roles.

Requirements

• Previous experience in retail management or a store leadership role.
• Proven ability to drive results through goal setting, performance management, and team development.
• Business acumen, including comfort reading reports, managing budgets, and making decisions affecting revenue and expenses.
• Excellent communication and interpersonal skills, with the ability to build trust with customers, staff, and community partners.
• A proactive, solutions-oriented approach and motivation by results.
• High integrity and professionalism, with a commitment to compliance, confidentiality, and patient privacy.
• Proficiency with basic computer applications and point-of-sale or retail management systems.

Nice To Haves

• Healthcare or durable medical equipment (DME) experience.

Responsibilities

• Oversee store operations, including staffing, scheduling, inventory, merchandising, and cash management.
• Ensure the showroom, team, and processes meet company standards, regulatory requirements, and service expectations.
• Analyze trends, set weekly and monthly targets, and improve store traffic, conversion, sales, and satisfaction.
• Lead, coach, and develop team members through clear goals, regular feedback, and ongoing training.
• Maintain accurate inventory levels, product displays, pricing, and signage.
• Collaborate with clinical, delivery, billing, and customer service teams to support a seamless experience for patients and referral sources.
• Cultivate community relationships and referral opportunities to grow the business.
• Ensure the store follows company policies and procedures, safety standards, and applicable healthcare regulations.
• Use data and reporting to monitor key performance indicators and guide decisions about staffing, promotions, and process improvements.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with a 3% company contribution.
• Generous PTO, vacation time, and paid holidays.
• Optional short-term disability and company-paid long-term disability.
• Free, confidential Employee Assistance Program.
• Tuition reimbursement program with Niagara University.
• Opportunities to give back through community engagement programs.
• Commission opportunities and performance-based incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed