Retail General Manager

Goodwill Southern California • Los Angeles, CA

21h

About The Position

The Floating General Manager provides store leadership and operational support across assigned Goodwill Retail locations based on business needs, including General Manager vacancies, leaves of absence, leadership transitions, training needs, and other short-term coverage. The role assumes responsibility for the overall operation of an assigned location, including sales and production performance, Ambassador leadership, customer and donor service, safety, payroll and expense management, merchandising, compliance, and execution of Goodwill Retail standards. This is a full-time position requiring extensive travel—over 75%—to assigned Retail locations within the designated region. Travel time and mileage beyond the normal commute to the designated primary work location are compensated in accordance with California requirements.

Requirements

• 3–5 years of supervisory experience in a customer-focused management role.
• High school diploma or GED required.
• Ability to multitask projects of varying scope and complexity with minimum supervision.
• Proficiency using personal computers and other technology needed to complete assigned activities.
• Proficiency in Microsoft Outlook and in completing surveys using electronic platforms for daily tasks.
• Strong communication, training, development, and people skills.
• Demonstrated success with process accountability and multitasking.
• Ability to handle confidential information.
• Must have a valid California driver’s license, state-required auto insurance, and an acceptable driving record.
• Computer skills include time and attendance systems; Microsoft Word, Excel, Teams, and Outlook; POS systems; and daily use of technology and tracking applications.

Nice To Haves

• Retail experience preferred.
• College degree helpful.
• Bilingual in Spanish helpful.
• Some HRIS experience helpful.

Responsibilities

• Provides General Manager coverage at assigned Retail locations and assumes day-to-day accountability for store operations during the assignment.
• Leads, coaches, and supports store management and Ambassadors to achieve sales, production, customer service, safety, payroll, and operational goals.
• Reviews store performance and key performance indicators, identifies performance gaps, and implements corrective actions.
• Oversees daily sales floor, production, donation, merchandising, cash-handling, opening and closing, and customer and donor service activities.
• Provides leadership during management vacancies, leaves, transitions, or other periods requiring temporary store leadership.
• Ensures appropriate staffing and work assignments and provides coaching, performance feedback, and development to store Ambassadors and management.
• Maintains compliance with company policies, SOPs, safety requirements, loss prevention practices, and applicable employment requirements.
• Identifies and escalates significant employee relations, safety, loss prevention, operational, or performance concerns to the appropriate District Manager and support partners.
• Partners with the District Manager and store leadership to establish priorities and ensure continuity before, during, and following each temporary assignment.
• Travels extensively (over 75%) to assigned Retail locations within the assigned region.
• Accurately records all hours worked, including applicable compensable travel time, and submits mileage and other required documentation in accordance with company policy.
• Performs other related duties and temporary store leadership assignments as required.

Benefits

• Discount at Goodwill SoCal retail locations.
• Goodwill Perks discounts on dining, retail, theme parks, and movies.
• Employee Assistance Program covering mental and physical wellness, financial and legal resources, and career and education partners.
• Medical, dental, and vision insurance for eligible full-time positions.
• Flexible Spending Account (FSA) for eligible full-time positions.
• Life insurance for eligible full-time positions.
• 403(b) retirement plan for eligible full-time positions.
• Paid time off (PTO) and paid holidays for eligible full-time positions.
• Tuition reimbursement for eligible full-time positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED