Retail Fulfillment Associate, Northshore - Full Time

Macy's•Peabody, MA

13d•$17 - $21

About The Position

As a Fulfillment Colleague, you support operational activities that drive sales, profit, and excellent customer service while helping create a friction-free shopping experience for omni-channel customers. You work with the store team in a fast-paced environment, shifting between tasks and supporting customer pickup, order fulfillment, returns, and other store operations.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Enjoy meeting people, learning about them, and sharing information.
Ability to communicate and share information with diverse groups of customers and peers.
Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities.
Ability to work independently and contribute to team dynamics.
Comfort handling electronic devices.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Greet customers, answer questions, provide assistance, and promptly address concerns to support a positive shopping experience.
Monitor alerts to ensure Buy Online Pickup In-Store orders are ready on time.
During peak periods, retrieve customer pickup orders from back-of-house storage and deliver them curbside.
Select merchandise from the selling floor and pack it according to required policies and techniques.
Process shippable returns and abandoned in-store pickup orders.
Assist other teams with unloading and processing new merchandise according to its type, size, or category.
Collaborate with team members to achieve department goals and maintain a positive work environment.
Communicate effectively with colleagues and supervisors, sharing feedback, ideas, and concerns.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice