About The Position
As a Fulfillment Colleague, you will support operational activities that drive sales, profit, and excellent customer service while helping create a friction-free shopping experience for omnichannel customers. You will work with the store team in a fast-paced environment, switching among tasks and working various shifts, including nights, weekends, and holidays. The role includes assisting customers, supporting buy-online-pickup-in-store orders, picking and packing merchandise, processing returns, and helping other teams as needed.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Enjoy meeting people, learning about them, and sharing information.
- Ability to communicate and share information with diverse groups of customers and peers.
- Resourcefulness and adaptability to changing priorities; able to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- No education or experience required.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, and climb ladders.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Greet customers, answer questions, provide assistance, and promptly address concerns to support a positive shopping experience.
- Monitor alerts and complete Buy Online Pickup In-Store orders on time; during peak periods, retrieve orders from back-of-house storage and deliver them curbside.
- Select merchandise from the selling floor and pack it according to applicable policies and techniques.
- Process shippable returns and abandoned in-store pickup orders.
- Assist other teams as needed, including unloading and processing new merchandise according to type, size, or category.
- Collaborate with team members to achieve department goals and maintain a positive work environment.
- Communicate effectively with colleagues and supervisors, sharing feedback, ideas, and concerns, and foster acceptance, respect, and authentic connections.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
