Retail Fulfillment Associate, Short Hills - Part Time

Macy's

About The Position

As a Fulfillment Colleague, you help create a seamless and personalized shopping experience for omni-channel customers. The role combines sales floor engagement with back-of-house fulfillment work, including selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, resolve issues professionally, and support positive customer interactions while contributing to sales, customer loyalty, and store operations. Daily work may include receiving and tagging merchandise, organizing the stockroom, preparing the store, learning about products and promotions, and working toward sales goals. On the sales floor, you greet and assist customers, maintain the floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. Fulfillment responsibilities include completing orders accurately and preparing the stockroom and team for the next day. Colleagues are expected to collaborate, provide genuine hospitality, and support customers and one another. Part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays.

Requirements

Flexible availability, including days, evenings, weekends, and holidays; dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently as well as with a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Select merchandise and accurately fulfill, pack, and ship online orders.
Assist customers with in-store and curbside pickup.
Greet customers, listen to their needs, resolve issues, and provide helpful, professional service.
Work toward daily sales goals, acquire new customers by opening credit accounts, and share loyalty program benefits.
Receive and tag merchandise and organize the stockroom.
Prepare the store for daily operations by reviewing goals and learning about products and promotions.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Complete orders and organize the stockroom to prepare the team for the next day.
Collaborate with colleagues and contribute to store results and customer loyalty.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice