Retail Fulfillment Associate, Short Hills - Part Time

Macy's•Short Hills, NJ

1d•$17 - $21

About The Position

As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor engagement with back-of-house fulfillment, including selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, resolve issues professionally, and support smooth, positive interactions while contributing to sales, customer loyalty, and store operations. The work includes receiving merchandise, tagging items, organizing the stockroom, learning about products and promotions, and preparing the store for the day. Colleagues help maintain a shoppable space by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. They complete orders, share loyalty program benefits, help customers meet their needs, and leave the stockroom and team prepared for the next day. The role emphasizes hospitality, teamwork, operational excellence, continuous improvement, and achieving sales goals. This is a part-time position, typically scheduled 12–24 hours per week, with hours dependent on business needs and colleague availability. All schedules include weekend shifts. The position involves standing, lifting, moving, reaching, and using computers and other technology to perform job functions.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Interest in meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Select merchandise, pack and ship online orders, and assist with in-store and curbside pickup.
Greet and assist customers, listen to their needs, resolve issues, and provide helpful service.
Support sales goals, acquire new customers by opening credit accounts, and communicate loyalty program benefits.
Receive merchandise, tag items, and organize the stockroom.
Review goals, learn about products and promotions, and prepare the store for daily operations.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Complete orders, organize the stockroom, and help prepare the team for the next day.
Collaborate with colleagues and support one another to serve customers and communities.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice