Retail Fulfillment and Receiving Support Associate, Fashion Place - Full Time
About The Position
The Fulfillment and Receiving Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps provide a smooth customer experience. The role includes receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, and delivering orders curbside. The associate monitors alerts to ensure Buy Online Pickup In-Store (BOPS) orders are completed on time and helps keep the stockroom and sales floor running efficiently. The role also includes customer-facing work: greeting shoppers, listening and responding to their needs, resolving issues, and delivering curbside orders with care. Associates help maintain a shoppable store by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. They review goals, learn about products and promotions, work collaboratively, and strive to achieve sales and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and eagerness to start new tasks, with the ability to adapt to changing priorities, work independently, and work well in a team.
- Ability to meet daily sales goal challenges.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, organize, tag, and process merchandise, including processing trailers.
- Pick and pack orders and retrieve orders from back-of-house storage.
- Deliver orders curbside and monitor alerts to help ensure BOPS orders are completed on time.
- Maintain inventory accuracy and help keep the stockroom and sales floor running efficiently.
- Greet customers, listen to their needs, resolve issues, and provide helpful customer interactions.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Review goals, learn about products and promotions, and contribute to sales goals and store results.
- Collaborate with colleagues and support customers and teammates with honesty, care, and teamwork.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
