Retail Fulfillment and Receiving Support Associate, Fashion Place - Full Time
About The Position
As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Duties include receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, delivering orders curbside, and monitoring alerts so Buy Online Pickup In-Store (BOPS) orders are completed on time. You help keep the stockroom and sales floor running efficiently while greeting shoppers, resolving issues, and delivering orders with care. The role also contributes to selling, reaching goals, teamwork, and creating welcoming customer experiences. Daily work may include reviewing goals and promotions, preparing the store, receiving and tagging merchandise, organizing the stockroom, assisting customers and fulfilling orders, recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. Colleagues collaborate with one another, work toward sales and store results, and strive to improve their performance. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability is required for days, evenings, weekends, and holidays, along with dependable attendance and punctuality.
Requirements
- Flexible availability for days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Ability to stand for at least two consecutive hours and lift at least 50 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, tag, and organize merchandise and maintain stockroom operations.
- Pick, pack, and process orders, including processing trailers and retrieving orders from back-of-house storage.
- Monitor alerts and complete Buy Online Pickup In-Store orders on time.
- Deliver orders curbside and assist customers with questions or issues.
- Greet customers, listen to their needs, and provide helpful service.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Review goals and promotions and help prepare the store for daily operations.
- Work collaboratively to achieve sales goals and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
