Retail Fulfillment and Receiving Support Associate, Crabtree Valley Mall - Part Time
About The Position
The Retail Fulfillment and Receiving Support Associate, also known as a Back of House colleague, supports store operations, inventory accuracy, and a smooth customer experience. The role includes receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, and delivering orders curbside. The associate monitors alerts to help ensure Buy Online Pickup In-Store (BOPS) orders are ready on time and helps keep the stockroom and sales floor operating efficiently. The position also involves customer interaction, including greeting shoppers, listening and responding to concerns, resolving issues, and delivering curbside orders with care. Other duties include tagging merchandise, recovering sales-floor and fitting-room areas, updating signs and pricing, restocking merchandise, and supporting merchandise moves. Associates work collaboratively, maintain dependable attendance, pursue sales goals, and contribute to customer satisfaction and store performance.
Requirements
- Flexible availability for days, evenings, weekends, and holidays; all schedules include weekend shifts.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently as well as with a team.
- Ability to meet daily sales goal challenges.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, organize, tag, and restock merchandise; help maintain an orderly stockroom.
- Pick, pack, and process orders and trailers; retrieve orders from back-of-house storage and deliver them curbside.
- Monitor alerts to help ensure Buy Online Pickup In-Store orders are ready on time.
- Maintain a shoppable sales floor and fitting rooms by recovering areas, updating signs and pricing, restocking merchandise, and supporting merchandise moves.
- Greet customers, listen to their needs, resolve issues, and provide helpful service during in-store and curbside interactions.
- Work collaboratively with colleagues and contribute to sales goals and store results.
- Review goals and learn about products and promotions to help prepare the store for the day.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
