Retail Fulfillment and Receiving Support Associate, Crabtree Valley Mall - Part Time
About The Position
The Retail Fulfillment and Receiving Support Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps ensure a smooth customer experience. Responsibilities include receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, and delivering orders curbside. The associate monitors alerts to ensure Buy Online Pickup In-Store (BOPS) orders are completed on time and helps keep the stockroom and sales floor running efficiently. The role also involves customer interactions, including greeting shoppers, resolving issues, and carefully delivering curbside orders. Associates support the sales floor by recovering merchandise and fitting rooms, updating signs and pricing, restocking, and helping with merchandise moves. The position emphasizes teamwork, customer service, operational excellence, sales goals, and creating positive customer experiences. Part-time colleagues are typically scheduled 12–24 hours per week, with hours dependent on business needs and availability. All schedules include weekend shifts. The role requires flexible availability, including days, evenings, weekends, and holidays, and reliable attendance and punctuality. Physical requirements include talking, lifting, frequent movement, standing, reaching, climbing ladders, and using computers and other technology, including handheld equipment and cash registers.
Requirements
- Flexible availability for days, evenings, weekends, and holidays; dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to stand for at least two consecutive hours; lift at least 50 pounds; and stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, tag, organize, and process merchandise and trailers.
- Pick and pack orders, retrieve them from back-of-house storage, and deliver them curbside.
- Monitor order alerts and complete Buy Online Pickup In-Store orders on time.
- Maintain inventory accuracy and keep the stockroom and sales floor operating efficiently.
- Greet customers, listen to their needs, resolve issues, and provide helpful service during in-store and curbside interactions.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Work collaboratively with colleagues and contribute to store and individual sales goals.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
