Retail Fulfillment and Receiving Support Associate, Francis Scott Key - Part Time

Macy's•Ballenger Creek, MD

3d•$17 - $20•Onsite

About The Position

As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Duties include receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, and delivering orders curbside. You monitor alerts to ensure Buy Online Pickup In-Store (BOPS) orders are ready on time and help keep the stockroom and sales floor running efficiently. The role also includes customer interactions such as greeting shoppers, resolving issues, and carefully delivering curbside orders. Colleagues contribute to customer satisfaction and store performance through attention to detail, teamwork, and operational excellence. The position emphasizes genuine hospitality, selling, achieving goals, teamwork, and creating positive customer experiences. Daily work may include reviewing goals and learning about products and promotions; receiving, tagging, and organizing merchandise; greeting customers and addressing their needs; recovering sales-floor and fitting-room areas; updating signs and pricing; restocking merchandise; and supporting merchandise moves. Colleagues are expected to support one another, improve their work, pursue sales goals, and contribute to individual and store results. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and availability. All schedules include weekend shifts.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain an organized stockroom.
Pick, pack, and process orders and trailers; retrieve orders from back-of-house storage and deliver them curbside.
Monitor alerts to ensure Buy Online Pickup In-Store orders are ready on time.
Help maintain inventory accuracy and efficient stockroom and sales-floor operations.
Greet customers, listen to their needs, resolve issues, and provide helpful service, including during curbside pickups.
Recover sales-floor and fitting-room areas, update signs and pricing, restock merchandise, and support merchandise moves.
Review goals and learn about new products and promotions.
Work collaboratively with colleagues and contribute to sales goals and store results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice