Retail Front End Supervisor

TJX • Reynoldsburg, OH

6d • Onsite

About The Position

The Retail Front End Supervisor promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through customer engagement, outstanding service, and maintaining a clean and organized store. The Supervisor trains and mentors Associates, coordinates front-end coverage and breaks, responds to customer concerns, helps prioritize store tasks, and partners with management on training needs. The position also supports store programs and goals related to credit and loyalty, shrink reduction, and safety, while ensuring compliance with labor laws, policies, and procedures. Other duties may be assigned.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Able to multitask.
• Strong communication and organizational skills, with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player who works effectively with peers and supervisors.
• Able to train others.
• 1 year of retail experience and 6 months of leadership experience.

Responsibilities

• Promote a positive internal and external customer experience and role-model outstanding customer service.
• Oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
• Engage and interact with customers and maintain a clean and organized store.
• Promote honesty and integrity and maintain confidentiality.
• Train and mentor Associates on front-end principles and coach them on personalizing customer experiences and promoting loyalty programs.
• Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
• Promptly address customer concerns and issues.
• Ensure Associates complete tasks according to the store plan and reprioritize as needed.
• Communicate priorities and progress updates accurately and effectively with management and Associates.
• Give and accept recognition and constructive feedback.
• Partner with Management on Associate training needs to improve effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) Associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• 401(k) match for Associates who meet service or hours requirements
• Medical, dental, and vision coverage for Associates who meet service or hours requirements
• Health savings account (HSA) for Associates who meet service or hours requirements
• Health care flexible spending account (FSA) for Associates who meet service or hours requirements
• Life insurance for Associates who meet service or hours requirements
• Short- and long-term disability coverage for Associates who meet service or hours requirements
• Paid parental leave for Associates who meet service or hours requirements
• Paid holidays, vacation, and sick time for Associates who meet service or hours requirements
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance
• Competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed