Retail Fragrances Sales Associate, Mall of Georgia - Full Time

Macy's•Buford, GA

1d•$15 - $20•Onsite

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell a range of fragrances and related beauty products while educating customers on fragrance notes, layering techniques, and usage. You help create a seamless shopping experience by building meaningful connections, anticipating customer needs, and delivering attentive service. You help keep the sales floor clean, organized, and ready for customers; review sales goals and stay informed about new arrivals, top sellers, trends, and promotions. You maintain a shoppable space by merchandising new receipts, processing damages, testers, and merchandise returned to vendors, updating signs and pricing, and supporting merchandise moves. You share loyalty program benefits, help customers complete their purchases, and collaborate with colleagues to serve customers and the community. This role requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers warmly, assess preferences, demonstrate fragrances, and provide tailored product recommendations.
Ability to use point-of-sale technology and digital tools.
Ability to perform the listed physical requirements, including standing, moving, reaching, lifting, and using technology.

Responsibilities

Welcome customers, engage them in friendly and personal conversations, and build customer relationships.
Assess customer preferences and demonstrate fragrances while providing tailored recommendations and product education.
Demonstrate and sell fragrances and related beauty products, including explaining notes, layering techniques, and usage.
Drive sales and customer loyalty by promoting new launches, events, offers, and loyalty benefits, and by using clienteling tools.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Meet and surpass daily sales goals through exceptional customer service.
Maintain an organized, clean, and shoppable sales floor, including merchandising new receipts, updating signs and pricing, and supporting merchandise moves.
Process damages, testers, and selected merchandise for return to vendors.
Maintain inventory, hygiene, and compliance standards.
Use point-of-sale technology, digital tools, and mobile selling technology to process transactions and support the shopping experience.
Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions; participate in ongoing training and vendor education.
Collaborate with the Beauty team and colleagues to support customers and achieve individual and store results.
Provide dependable attendance and punctuality, and support a polished and efficient work environment.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.