Retail Fragrances Sales Associate, Mall of Georgia - Full Time

Macy's•Buford, GA

1d•Onsite

About The Position

As a Fragrance Sales Associate at Macy’s, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. As a beauty enthusiast and product expert, you demonstrate and sell fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage. You build customer relationships, anticipate needs, and help provide a seamless shopping experience. You help prepare and maintain the sales floor by reviewing sales goals, learning about new products and promotions, merchandising merchandise, processing damages and testers, updating signs and pricing, and supporting merchandise moves. You work toward sales and loyalty goals, share loyalty program benefits, and collaborate with colleagues to serve customers and the community. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability for days, evenings, weekends, and holidays.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers warmly, demonstrate fragrances, assess preferences, and make tailored recommendations.
Ability to use point-of-sale technology, digital tools, and clienteling tools.
Ability to communicate and collaborate with customers and colleagues.
Ability to meet sales goals and maintain an organized, shoppable sales space.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; move, reach, stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Welcome and engage customers, assess their fragrance preferences, demonstrate products, and provide tailored recommendations.
Educate customers about fragrance notes, layering techniques, product usage, new launches, and related beauty products.
Build lasting customer relationships and loyalty using clienteling tools, promoting offers and events, and collaborating across the Beauty team.
Meet and surpass daily sales goals by delivering exceptional customer service.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Maintain a clean, organized, and shoppable sales floor through merchandising, inventory upkeep, hygiene practices, and compliance with standards.
Process damages and testers, select merchandise for return to vendors, update signs and pricing, and support merchandise moves.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Review sales goals and stay informed about new arrivals, top-selling products, trends, promotions, and product training.
Provide a sincere closing interaction and ensure customers have what they need.
Collaborate with colleagues to support customers and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice