Retail Fragrance Sales Leader, Rockaway Town Square - Full Time

Macy's • Rockaway, NJ

12h • Onsite

About The Position

The Retail Fragrance Sales Leader drives sales and serves customers across the Fragrance department. The role shares product expertise and develops and motivates colleagues to provide excellent customer service and meet sales goals. The leader partners with the Sales and Customer Experience Manager, beauty vendors, and store leadership to execute events and sales strategies. Full-time colleagues are typically scheduled to work 30 or more hours per week, with schedules dependent on business needs and colleague availability.

Requirements

• 1 to 2 years of relevant work experience.
• Demonstrated ability to lead, guide, support, and coach a team to improve performance and engagement.
• Proficiency in vendor lines and beauty trends.
• Ability to use metrics and analyze detailed reports to develop sales action plans.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
• Creative, strategic, and technical problem-solving abilities.
• Attention to detail in daily tasks, reports, and business goals.
• Ability to collaborate with the total Beauty team to drive line sales and customer experience.
• Ability to lead by example and motivate a team to reach goals.
• Enthusiasm for the beauty industry and ability to provide outstanding customer service.
• Passion and a business-minded attitude suited to a performance-based work environment.
• Ability to pursue daily sales goals through customer interaction, outreach, relationship building, and recruiting new customers to the brand.
• Ability to resolve customer problems constructively.
• Ability to manage multiple tasks in a fast-paced environment.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to meet the physical requirements, including prolonged standing and walking, frequent computer and handheld-device use, lifting at least 25 pounds, reaching, stooping, kneeling, crouching, and climbing ladders; may require reaching above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Connect business priorities to colleagues’ daily activities by explaining how brand training, events, and product strategies drive sales.
• Model teamwork and customer-focused behavior, communicate activities, and guide the team toward sales goals and an elevated customer experience.
• Communicate with vendors and store leadership to execute marketing-calendar events and achieve the sales plan.
• Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
• Onboard new hires, review colleague productivity, provide coaching and feedback, and partner with store leadership on team performance.
• Support cross-brand selling and train the Fragrance team on unassisted brands and key department items.
• Create compelling customer experiences, encourage product discovery, and build relationships that encourage repeat visits.
• Use the clientele program to build customer relationships, meet sales goals, and share promotions and product launches.
• Build brand loyalty by engaging customers in the rewards program.
• Promote continuous learning through personal example, product demonstrations, and peer-to-peer learning.
• Maintain product knowledge by attending designated brand training, both virtual and in person.
• Merchandise new receipts, process damages and testers, and select merchandise for return to vendors.
• Follow safety and hygiene standards and comply with asset-protection controls.
• Foster acceptance and respect to strengthen relationships and create authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed