Retail Fragrance Sales Leader, Rockaway Town Square - Full Time
About The Position
As a Fragrance Team Leader, you drive sales and customer service across the Fragrance department(s). You share product knowledge and develop and motivate colleagues to deliver excellent customer service and meet sales goals. You partner with the Sales and Customer Experience Manager and beauty vendors to execute company- and store-based events. This full-time role focuses on connecting business priorities with colleagues’ daily activities, building customer relationships and brand loyalty, and delivering compelling product experiences. The leader analyzes business performance, develops strategies to exceed sales goals, supports team development, maintains product knowledge, and ensures merchandising, safety, hygiene, and asset-protection standards are followed.
Requirements
- Demonstrated ability to lead a team, provide guidance and coaching, and drive performance and engagement.
- Proficiency in vendor lines and beauty trends, serving as a knowledgeable resource.
- Ability to use metrics and analyze detailed reports to develop sales-goal action plans.
- Strong written and verbal communication skills.
- Excellent interpersonal skills and ability to work with colleagues at all levels and across departments.
- Creative, strategic, and technical thinking to address business challenges and opportunities.
- Strong attention to detail in daily tasks, report review, and goal attainment.
- Ability to collaborate with the total Beauty team to drive line sales and deliver the customer experience.
- Leads by example and motivates a team to reach goals.
- Enthusiasm for the beauty industry and ability to provide outstanding customer service.
- Passion and a business-minded attitude for success in a performance-based environment.
- Ability to pursue daily sales goals through customer interaction, outreach, relationship building, and recruiting new customers to the brand.
- Ability to resolve customer problems constructively and with a forward-looking approach.
- Ability to manage multiple tasks in a fast-paced environment.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- 1 to 2 years of relevant work experience.
Responsibilities
- Connect business priorities to colleagues’ daily activities by explaining how brand training, events, and product strategies drive sales.
- Model teamwork and behaviors, and communicate activities that help achieve sales goals and elevate the customer experience.
- Work with vendors and store leadership to execute events based on the marketing calendar and achieve the sales plan.
- Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
- Onboard new hires, review colleague productivity, provide coaching and feedback, and partner with store leadership on team performance.
- Support cross-brand selling and train the Fragrance team on unassisted brands and key department items.
- Create compelling customer experiences, product discovery opportunities, and lasting customer relationships.
- Use the clientele program to build customer relationships, meet sales goals, and communicate promotions and product launches.
- Build brand loyalty by engaging customers in the rewards program.
- Promote continuous learning through personal example, product demonstrations, and peer learning.
- Maintain current product knowledge through virtual and in-person training from designated brands.
- Merchandise new receipts, process damages and testers, and select merchandise for return to vendors.
- Follow safety and hygiene standards and comply with asset-protection control procedures.
- Foster acceptance and respect to strengthen relationships and authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
