Retail Flex Officer (Las Vegas Regional Office)

St. Moritz Security Services•Las Vegas, NV

4d•Onsite

About The Position

The Retail Flex Officer provides security services at assigned locations in Las Vegas and surrounding areas, with a focus on observing and reporting. The role may include customer service, loss prevention, retail security, lobby and visitor reception, elevator and loading dock security, and other safety and security functions. Officers follow site post orders and company procedures, monitor activity, conduct assigned patrols, identify and report threats or hazards, respond to incidents, and complete accurate reports. The position requires flexible availability for all days and shifts and is designated as an as-needed position.

Requirements

Minimum high school diploma or equivalent.
Nevada PILB license and any registration, permit, or license required by the state of employment.
Valid driver's license; a clean driving record and ability to safely operate a motor vehicle, golf cart, or bicycle may be required for assigned positions.
Ability to write effective, concise, legible reports.
Strong customer service skills and ability to interact professionally and courteously with people at all levels, including clients.
Ability to de-escalate situations before they become hostile or unsafe.
Professional, articulate, and able to exercise sound independent judgment and discretion.
Strong verbal and written communication skills.
Ability to work effectively as a team player and interact at all levels of the organization.
Successful completion of criminal, credit, and motor vehicle background checks, and any other applicable client, company, or jurisdictional requirements.
Flexible availability for all days and shifts.

Nice To Haves

Current or prior military experience or college education in the security field.
One to three years of professional-level work experience preferred.
Experience in security, law enforcement, military, or customer service.
Experience in security-industry scheduling, operations, or related functions.

Responsibilities

Execute security services according to the Post Order Manual, policy and procedural guidelines, and management direction.
Conduct walking patrols and, when assigned, vehicular, golf cart, or bicycle patrols of interior and exterior areas.
Monitor and report activity, suspicious persons or activities, security threats, unsafe conditions, hazards, and emergencies.
Perform site-specific duties such as customer service, loss prevention, retail security, lobby and visitor reception, elevator security, and loading dock security.
Write detailed, accurate, and legible incident reports and maintain daily activity reports.
Contact appropriate site supervision or field management as directed by post orders or when needed.
Follow company procedures and meet attendance, grooming, and customer service standards.
Participate in required company and site orientation and training programs.
Respond to incidents in accordance with post orders and the company Use of Force Policy, complete required reports, and notify appropriate parties promptly.
Provide security, customer service, or support functions as directed by a supervisor or requested by the client.