Retail Experience Design Specialist II

Whoop•Boston, MA

11d•$80,000 - $110,000•Onsite

About The Position

WHOOP is seeking a Retail Experience Design Specialist II to help bring its brand and product experience to life across physical retail environments. As part of the Retail team, this designer will develop engaging, functional, distinctly WHOOP spaces that introduce consumers to products and create memorable brand experiences. The role applies architectural training and design expertise to translate creative concepts into executable physical environments. The specialist owns defined design workstreams and collaborates with Retail, Brand, Creative, Operations, and external partners throughout the process—from early concepts and spatial planning through design development, documentation, production, and installation. The position is based in WHOOP’s Boston, Massachusetts office; relocation may be required. Domestic and international travel of up to 10% is expected to support site visits, installations, openings, vendors, and project partners. The ideal candidate has a professional degree in architecture, strong spatial and visual design skills, and experience with retail, experiential, or branded environments. They can independently develop and communicate design solutions, navigate ambiguity, incorporate feedback, and balance creative goals with technical and operational requirements in a fast-paced, collaborative environment.

Requirements

Professional degree in architecture (M.Arch or B.Arch).
2–4 years of professional experience in architecture, retail design, experiential design, environmental design, or a related discipline, with demonstrated contributions to projects from concept through execution.
Portfolio demonstrating architectural and design thinking, spatial problem-solving, visual communication, technical development, and ability to translate concepts into compelling, buildable environments.
Strong understanding of architectural design fundamentals, including space planning, scale, proportion, circulation, materials, detailing, and functional and operational requirements.
Proficiency with Rhino; visualization tools including KeyShot and Enscape; and presentation tools including Figma. Experience with Adobe Creative Suite, including Photoshop.
Ability to independently develop, refine, and communicate design ideas through sketches, plans, elevations, diagrams, 3D models, renderings, and presentations.
Strong visual sensibility and understanding of how materials, color, lighting, graphics, product, and architecture combine to create a cohesive physical experience.
Experience producing design documentation and coordinating with vendors, fabricators, or external partners to execute physical designs.
Ability to balance creative intent with constructibility, cost, timelines, material selection, and operational needs.
Exceptional attention to detail and ability to deliver accurate, thoughtful, high-quality design work with increasing independence.
Strong written and verbal communication skills, including the ability to explain design ideas, rationale, and recommendations to creative and non-creative audiences.
Collaborative approach and experience working across creative, operational, and technical teams, incorporating feedback and contributing to problem-solving.
Strong organizational, project management, and time management skills; ability to manage priorities, meet deadlines, and communicate project status and risks.
Self-motivated, resourceful, proactive, and comfortable navigating ambiguity and adapting in a fast-paced environment.
Passion for architecture, retail and experiential design, consumer experiences, and the intersection of physical space, technology, fitness, and wellness.
Commitment to using AI tools in day-to-day work to improve design workflows and efficiency while maintaining high-quality standards.
Prepared to work from WHOOP’s Boston, Massachusetts office and relocate if necessary.

Responsibilities

Design and develop WHOOP retail environments, including stores, shop-in-shops, pop-ups, fixtures, displays, merchandising elements, signage, and other physical brand touchpoints; own assigned design deliverables and workstreams.
Translate WHOOP brand principles and creative concepts into cohesive spatial experiences that balance aesthetics, functionality, product storytelling, customer journey, and business objectives.
Develop and refine architectural and spatial design concepts through sketches, plans, elevations, 3D models, renderings, material studies, and presentations.
Lead space planning and layout development for assigned projects, considering customer flow, product interaction, merchandising, accessibility, operational requirements, and site-specific constraints.
Produce and maintain accurate design documentation that communicates design intent to internal stakeholders, vendors, fabricators, and external partners.
Collaborate with Retail, Brand, Creative, and Operations to define project requirements, identify design opportunities, and turn business and customer needs into practical physical design solutions.
Drive assigned design workstreams from concept development and iteration through design development, production, installation, and launch, maintaining quality and consistency.
Research, evaluate, and recommend materials, finishes, furniture, fixtures, lighting, signage, and other environmental elements in alignment with brand standards, design intent, durability, and budget requirements.
Contribute to prototype development and design reviews; identify opportunities for improvement and refine solutions based on feasibility, cost, schedule, fabrication constraints, and customer experience.
Work with vendors, fabricators, and external partners to communicate design requirements, review shop drawings, samples, and prototypes, resolve design questions, and ensure final work aligns with design intent and WHOOP quality standards.
Help develop, refine, and maintain retail design standards, guidelines, templates, and documentation for a consistent and scalable experience.
Identify ways to improve design processes, documentation, and execution efficiency.
Stay informed about trends and innovations in architecture, retail, experiential design, materials, fabrication, and consumer environments; bring relevant ideas to the team.
Manage multiple projects and deliverables, prioritize tasks, communicate progress, and maintain organization, accuracy, and attention to detail.
Travel up to 10% domestically and internationally for site visits, installations, retail openings, and work with vendors and project partners.